Today I was at the grocery store and came down an aisle to find an employee getting chewed out by a customer. I came in at the very end so I'm not sure what the situation was. It did seem like the employee was trying to fix whatever the situation was and he remained calm and composed. The man seemed completely unreasonable and was swearing at the employee and calling him obscene and racists names. I couldn't believe it was happening.
What was surprising to me was the amount of people just standing around watching. One guy at my end of the aisle was actually just laughing at what was going on. There was also a couple standing right next to the customer and the employee and didn't say anything. There were also people standing nearby just watching it all play out. By the time I got to the end of the aisle the man was starting to storm off. Had the man not been a foot taller and over a 100 pounds more than me I would have said something. He was quite intimidating.
I did find a manager and told her what I saw. It was mainly to give kudos to the employee for remaining so calm, I'm not sure what I would have done in that situation. I didn't see the man again, so I'm not sure what happened to him. I really hope a manager talked to him or there was some consequence. I don't care what the situation was about, no one deserves to be treated like that man treated that employee. Especially with the racists comments. It was unbelievable.
What would you have done in that situation? I would like to think that had I come onto it sooner and before it escalated to the point that it did I would have said something to the man.